At GSM Multimédia Pro, your privacy is very important to us. We are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (nFADP) and the applicable laws of the Canton of Geneva. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Who We Are Our website address is: https://www.gsmmultimediapro.com GSM Multimédia Pro is a registered company based in Geneva, Switzerland, specializing in mobile phone repairs, accessories, and electronic services.
2. Personal Data We Collect We may collect personal data in the following situations:
When you contact us via our website, email, phone, or WhatsApp.
When you leave a comment, submit a form, or make an online booking.
When you visit our store or use our repair services.
The data collected may include your name, phone number, email address, device information, and any other details you voluntarily provide.
3. Purpose of Data Collection We collect and use your data to:
Provide repair and support services.
Communicate with you regarding appointments, quotes, or repairs.
Improve our customer experience and service quality.
Comply with legal and administrative requirements in Switzerland.
4. Cookies and Analytics Our website uses cookies to improve functionality and analyze visitor traffic. Cookies do not collect personal information unless you choose to provide it. You can manage or disable cookies through your browser settings.
We may also use anonymized analytics tools (like Google Analytics) to understand visitor behavior and improve our site.
5. Data Storage and Protection Your personal data is stored securely on servers located in Switzerland or the European Union. We take all necessary technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
6. Data Sharing We do not sell or share your personal data with third parties, except when required by Swiss law or to fulfill a service (e.g., courier or payment provider). Any third-party partners are bound by strict confidentiality obligations.
7. Your Rights Under Swiss data protection law, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw your consent to data processing at any time.
File a complaint with the Federal Data Protection and Information Commissioner (FDPIC) if you believe your data has been misused.
8. Retention Period We retain your data only as long as necessary to fulfill the purposes described above or as required by Swiss accounting and legal obligations.
9. External Links and Embedded Content Our website may include links or embedded content (e.g., videos, maps, or social media feeds). These external websites operate under their own privacy policies, and GSM Multimédia Pro is not responsible for their data practices.
10. Updates to This Policy We may update this Privacy Policy periodically to reflect legal changes or improvements to our services. The most recent version is always available on our website.
Contact For any questions about this Privacy Policy or your personal data rights, please contact: GSM Multimédia Pro Rue Paul Bouchet 3, 1201 Genève, Switzerland Email: contact@gsm-multimedia-pro.ch
